Best Practices to Prevent Fraud

Financial fraud and scammers are everywhere. FTSB is here for you if you every have questions, feel unsure about something or if you are in a situation that you are not sure how to get out of.

Here are some important tips so you can actively prevent fraud:

    • NEVER share banking information or login credentials with someone by phone, text, or email (even when you are told it is someone from your institution). This includes your Username, Password, Security Question Answers, and Out of Band Authentication Codes.
    • Set up account alerts in online banking, specifically security alerts, to verify and monitor account activity.
    • Access your accounts regularly and review all communications shared by from FTSB.
    • Use longer, unique passwords or 12-16 digit password phrases.
    • “Too good to be true” deals are just that and usually a scam.
    • Fraudsters will play on your emotions and goodness of heart to acquire your personal and financial information.
    • Use your debit/credit card chip instead of swiping when possible.
    • Never respond to OOBA authentication phone calls or texts that you did NOT initiate.
    • Always store your debit and credit cards in a place that isn’t susceptible to theft.

Most importantly, contact FTSB or your financial institution IMMEDIATELY and change all passwords and security questions if you ever feel your digital credentials or financial information has been compromised.